customer service

Customer service, District heating

Mon-FRI 8 am – 4 pm

asiakaspalvelu@porienergia.fi

02 621 2085

Customer service, Electricity network

Mon-FRI 8 am – 4 pm

asiakaspalvelu@porienergia.fi

02 621 2050

Chat service

Chat is available on our website 24/7.

In our chat service, we can help you with, for example:
Providing additional information about our products and services
Helping you find information and the right contact persons on our website

Payment monitoring

The best way to manage your matters is through MyRopo:
Log in to the MyRopo service | MyRopo

In MyRopo, you can easily and securely manage matters related to invoices and overdue payments using electronic identification.
Pori Energia Oy – HEATING PAYMENT REMINDER
Phone: 09 2315 0465
Pori Energia Sähköverkot Oy
Phone: 09 2315 0465

We serve our customers by phone as follows:
Consumer customers:
Payment advisory services: Mon–Fri 8 AM–8 PM (invoice-related matters)
Payment control: Mon–Fri 8 AM–6 PM (reminder and debt collection letters)
Payment control is closed on public holidays
Corporate customers:
Payment advisory and control: Mon–Fri 8 AM–5 PM

MyRopo

Call charges to Pori Energia service numbers

Calls to Pori Energia service numbers are free of additional charges. Only the standard local network or mobile call fee, according to the caller’s own operator agreement, is charged for the call and any time spent in the queue.

call recording

We record calls to ensure the quality of customer service. You will hear a notification about the recording before the call is connected to our customer service representative.