power cuts
Interruptions in electricity distribution
Our goal is to provide customers with reliable and safe electricity every day of the year. However, strong winds, thunderstorms, or excavation work can cause unplanned power outages for our customers. While most outages are caused by external factors, internal network faults, such as a neutral fault, can also disrupt electricity distribution.
How to Prepare for Power Cuts – Helpful Tips to Keep in Mind
Find out how your electrical appliances operate during and after a power cut.
- You can follow power cuts on our outage map
- Save our fault service number: 02 633 1161
- Activate the disturbance message service by contacting our customer service
- Keep a flashlight, spare batteries, candles, and matches at home
- A battery-powered radio is useful, as local and regional radio stations provide updates on the development of wider power cut situations
- Keep spare fuses available
- Keep mobile phone batteries fully charged
- If your home has a fireplace or wood-burning stove, make sure you have firewood available
- If uninterrupted electricity supply is essential for you, consider getting a backup power system, such as a generator
Fault service number available 24/7!
FAULT SERVICE BY PHONE
The number is available 24 hours a day. It includes an automatic outage announcement providing information on the affected areas and the estimated duration of current disturbances. If you know the cause of the power cut or the exact fault location, you can follow the service instructions to get connected to our on-duty personnel.