Customer Service

Customer Service Phone Number and Email

We serve our customers by phone and email on weekdays from 8:00 AM to 4:00 PM.
Our customer service is closed on public holidays.

call us

p. (02) 621 2050

Contact Us by Email

Asiakaspalvelu@porienergia.fi

Call Charges for Pori Energia Customer Service Numbers

Calls to Pori Energia customer service numbers are free of additional charges.
Only the local network or mobile call charges according to the caller’s own operator agreement will apply, including any waiting time in the queue.

call recording

We record calls to ensure and improve the quality of our customer service.
You will hear a notification about the recording before your call is connected to our customer service representative.

payment monitoring

The easiest way to manage your matters is through MyRopo:
Log in to MyRopo | MyRopo

In MyRopo, you can easily and securely manage invoices and overdue payments using strong authentication.

Pori Energia Sähköverkot Oy
Phone: +358 9 2315 0465

We serve our customers by phone as follows:
Residential customers:
Payment advice: Mon–Fri 8:00–20:00 (invoice-related matters)
Payment monitoring: Mon–Fri 8:00–18:00 (reminder and collection letters)
Payment monitoring is closed on public holidays
Business customers:
Payment advice and monitoring: Mon–Fri 8:00–17:00

MyRopo

Chat-service

Our chat service is available on our website 24 hours a day, every day.

Through the chat service, we can help you with, for example:
Providing additional information about our products and services
Helping you find information and the right contact persons on our website

Customer Service